Frequently Asked Questions

What is a pre-loved book?

Pre-loved book is a book that has been owned before by an owner usually by an individual. We import first-quality pre-loved books from various sources.

What is the quality of a pre-loved book?

They are used like new. Refer to the condition of books in the product video.

How long will it take to receive my order?

We do shipment every Wednesday and Saturday. Delivery time depends on IPO. You can track your shipment live on our website using "Track Order" option under the menu.

What payment methods do you accept?

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options like UPI and Netbanking for your convenience and security.

What is your return policy?

We do not encourage the return of books. You may contact our customer support.

How can I contact your customer support?

We are here to assist you! You can reach our customer support team through the Contact Us page or directly email at tinypandabookclub@gmail.com or chat with us on WhatsApp (click the icon in the bottom right). Our dedicated team is available during business hours (6 am to 11 pm IST) to answer your questions and provide any necessary assistance.

Do you offer any offers or promotions?

Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter or following our social media channels.